Customer experience solutions are empowering state and local agencies to turn tedious, cumbersome processes into seamless interactions with constituents. Take processes like setting meeting agendas, for example. Constituents attend meetings with their state and local government representatives to understand issues in their area and voice their most pressing concerns. But internal waste, like time on manual processes and paper can be inefficient.
The tedious processes to print the documents,
Them and help all employees keep track of the documents as well as events in the meeting agendas can take crucial time away from engaging with the constituents. Not to mention so much paper is a waste of the precious few resources state and local agencies have.
The City of North Richland Hills,
Texas, faced this same predicament in 2015. Like many of its counterparts across the country, the city did many processes, like meetings, manually. Agency staff would place copies of agenda items on a long table in the order in which they overseas chinese in australia were meant to go, spending more time making sure documents were in the correct order. So in 2015, the city decided to invest in a new strategy to receive and review agendas. Using Granicus’s Meeting and.
Agenda solutions, the city went from worrying
About paper documents for meetings and this offer includes mium-volt mers, mium and low voltage agendas to enabling every staff member to receive their agenda on their iPads and electronic devices. Ultimately, the city saved about 12,000 paper sheets per month and saved 18 trees per year by not printing agendas. Additionally, the city saves one full day per meeting in preparation and assembly rich data time. Solutions like Granicus’ Meeting and Agenda Suite help clerks, board secretaries, agenda coordinators and other government staffers complete their pre and post-meeting process tasks faster and more easily.
Live-stream public meetings;
Save on printing costs and time by digitally delivering public meeting packets instead of manually. Additionally, Granicus can help your agency walk through your customer service journey to identify areas that need improvement. “When we walk through the customer experiences and their touch points with the agencies, we can actually make the user experience better and then in turn make better operational decisions to streamline the process behind the scenes,” Fedie said.